Our Guarantee

At Elkhorn Custom Apparel, we take pride in the quality of our work and want you to be happy with what you receive.

Because our products are custom-made to order, custom apparel and personalized products are generally final sale and are not eligible for returns or refunds due to changes of mind, incorrect size selection, or customer ordering errors.

That said, we stand behind our workmanship. If there is a problem with your order—such as a production error, defect, damage, or an issue that does not match what was ordered—please contact us as soon as possible so we can review the situation and determine the best way to make it right.

Each situation is reviewed individually. Depending on the circumstances, an appropriate resolution may include a correction, remake, replacement, store credit, or refund. We reserve the right to determine the appropriate resolution based on the specific circumstances of the order.

Customer-Submitted Designs & Order Details

When you provide artwork or design information for your order, you are responsible for reviewing the information you submit before production.

Elkhorn Custom Apparel is not responsible for errors originating from customer-provided materials or selections, including:

• Spelling, punctuation, grammatical, or wording errors submitted by the customer

• Low-resolution, poor-quality, or improperly prepared artwork

• Design errors introduced by the customer

• Incorrect garment styles, colors, sizes, quantities, or other options selected at checkout

• Errors or omissions in information provided by the customer

We do our best to catch obvious issues when possible, but customer-created designs and artwork are not routinely proofed prior to production unless a proof is specifically requested and approved as part of the order process.

Please review your order carefully before submitting it for production. Once a custom order has entered production, changes or cancellations may not be possible.

Our Commitment

Custom apparel is different from off-the-shelf merchandise: your order is produced specifically for you and generally cannot be resold.

While we cannot guarantee a refund or replacement for every situation, we do care about our customers and will always make a good-faith effort to address legitimate concerns fairly and reasonably.

If something doesn't seem right with your order, please reach out. We'd much rather have the opportunity to look at the situation and help than leave you unhappy with your experience.